Lead­ing Glob­al Change Man­age­ment for a Work­day Help Rollout

The Challenge

# From Informal Processes to Enterprise-Scale HR Support

A leading technology company set out to transition its HR support services to Workday Help. The move promised streamlined tools, expanded features, and an AI-powered chatbot, but it also required employees worldwide to adopt a new way of requesting HR support. Instead of emailing HR business partners directly, employees would now submit requests through a ticketing-based model.

The transition also demanded heavy lifting behind the scenes: system configuration, data cleanup, and the creation of new knowledge management processes. HR support professionals needed training to succeed in the new system, while employees across the globe needed clear communication to drive awareness and behavioral change. The company turned to Propeller to provide the change management expertise required to deliver adoption at scale.

Our Approach

# Change Management at the Center of Implementation Success

Propeller led this high-visibility, cross-functional initiative by driving alignment and accountability across six critical workstreams: change management, knowledge management, data, support, technology, and enablement.

We identified personas to understand how different employee groups would be impacted, ensuring communications and training were tailored for relevance. Propeller managed executive stakeholder relationships and developed enterprise-wide messaging that built sponsorship and generated excitement.

We also designed and executed training programs to prepare HR support professionals with the skills to operate effectively in Workday Help. Feedback loops and adoption metrics ensured readiness could be tracked and reinforced. By putting change management at the center, Propeller equipped both leaders and employees to embrace new processes with confidence.

# Services Provided

• Actionable Recommendations
• AI
• Change & Project Management
• Change Management Strategy
• Change Readiness Assessment
• Communication & Training Delivery
• Training Design & Delivery

Value Delivered

# Scaling Adoption Through Enterprise-Wide Change Leadership

The company achieved a seamless enterprise-wide transition that unified the internal project team, prepared HR professionals, and energized employees to embrace Workday Help. Propeller delivered change and project management leadership, actionable recommendations, AI enablement, readiness assessments, and communications and training design.

Key outcomes included:

• 20,000 employees transitioned globally to Workday Help

• Support professionals trained and equipped to manage new processes

• AI-powered chatbot launched to modernize HR support and increase efficiency

By centralizing and modernizing HR support, the company reduced reliance on informal, inconsistent practices and established a scalable foundation for future enhancements. Propeller’s change management leadership ensured that the technology launch translated into lasting adoption and business impact.