One thing I’ve learned is that it doesn’t take much for expectations to reset. If you’re an iPhone user, you probably disliked the redesign of Photos in iOS 18. You may have even complained about it to friends. But after a week or two, it just became the new normal and you moved forward.
Agentic AI is on the same path. As both consumers and employees, our expectations of how work gets done are about to fundamentally change.
# What agentic AI really means
Most consumers’ and businesses’ experience with AI to date has been through generative AI tools such as ChatGPT, Claude and Gemini. These tools are powerful and can create meaningful value on specific, single-threaded tasks. Whether it’s writing code, developing content or creating an image, they perform like an attentive concierge waiting to meet our every need — as long as we initiate the request.
So what does this shift really mean for businesses? In this CIO article, you’ll learn how agentic AI is:
- Resetting user experience expectations through agentic browsers
- Redefining human–AI workflows to free people for higher-value work
- Expanding the very definition of “customer” to include agents acting on our behalf
Read the full article on CIO.com to explore how leading organizations are preparing for this next evolution in AI-driven business.
