In today’s fast-moving business environment, digital transformation is here to stay. Historical analysis and future-facing insights show that companies are continuously moving away from legacy software or recycling through newer tech to gain efficiencies, enter new markets, or meet operational goals.
Consider enterprise resource planning (ERP) systems, which touch every aspect of a business—IT, finance, HR, logistics, you name it. In retail, for example, they’re used to manage inventory in real time, improving visibility across the supply chain and ideally lowering operating costs. In the produce industry, businesses use ERP systems for everything from working with growers to planting the right varietals to meet demand to distributing produce in the right packaging. These systems are foundational and business-critical.
From ERPs to CRM tools, human resources information systems, and more, tech implementations are far more than an upgrade—each is a massive, multiyear undertaking that requires dismantling legacy systems, replacing them with cutting-edge solutions, and aligning policies and procedures to support them. If not managed properly, they can significantly disrupt operations across the organization.
This is where change management becomes indispensable. With millions, sometimes even billions, of dollars at stake, the margin for error is slim. Change management mitigates risks by ensuring that people across the organization are aligned, engaged, and prepared to adopt new systems and processes.
Here’s what you need to know and do to successfully manage change and support your organization through an enterprise tech implementation.
- Bring Change Managers in Early
- Right-Size Your Resources
- Ensure User Engagement Throughout the Process
- Build a Strong Communications and Training Plan
- Measure and Track Change Management Progress
- Don’t Forget the Hypercare
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